Get Help


Here are answers to frequently asked questions:

How does my organisation make a referral to the food bank?

We have an e-referral system up and running.

Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.

Where is my nearest food bank centre?

Please go to the locations page to find the address and opening times of each of our food bank centres. All centres are closed for collection, we are only operating a delivery service.

What’s in a typical food parcel?

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits.

Can the parcel be adapted to special dietary requirements?

Our foodbank can usually adapt your food parcel to suit your dietary needs. Please let the agency know. We will endeavour to adapt your parcel to accommodate any food allergies you indicate.

Will the food parcel cater for my whole family?

Our food bank will adapt your food parcel according to the number of adults and children you have advised. They will also try to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods.

I have a baby, can you help with supplies of nappies and baby food?

Our food bank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the agency know when you call if you need additional items for your baby. We will also signpost you to local provision of further support where possible.

What if I can’t get to the food bank centre?

Please get in touch to enable us to work with you on your needs


Back to Get Help